Our office in Carmel, California
When we started in 1999, with 3 people in a small office in Monterey,
California, we had the ambition of becoming a very large company, in a very
short amount of time. We have long since abandoned that thought and we know that
it takes hard work and dedication to provide the right products, at the right
time and price to an ever growing number of loyal customers. Although our team
is still not very large, many of the people that were here in the beginning are
still here today.
Through automation we have been able to increase the number of products we offer
and the speed at which products are delivered without losing touch with our
customers. We do not have an endless phone menu; instead you’ll be able to talk
to a live person within seconds of calling our toll free number and our customer
service emails are answered by real people here in our office within hours,
Why buy from us?
We know you have many choices today, especially with the speed at which
information travels today. All you need is a part number and you’ll see that
everyone is selling exactly the same product, just at different prices. If you
base your buying decision solely on price we’re probably not your best option,
although we try very hard.
We want to be around for a long time, so we simply can’t give away our products
to make our sales numbers look good. We’re here to make a profit like any other
sensible business but not at any cost. To us, quality is more important than
quantity. If you feel the same way, we’re sure you’ll feel right at home with
We promise that we deliver the products you need, at a reasonable price, in the
fastest possible way. And, in the event of an issue with an order or product, we
will do our best to work this out with you or help you find a solution.
How do we get products to you?
Over the years we have created great relationships with both manufacturers and
product distribution companies. They physically stock the products and ship them
to you from one of 90 warehouses throughout the US. Every day, or in some cases,
every few hours, we receive updated pricing and availability information from
our suppliers, which we compare and offer to you on our web site. This means
that our pricing of a product could potentially change from day to day. If our
cheapest supplier no longer has the product available, we use the next best
price, until a cheaper solution presents itself.
Once you place an order on our web site we try to ship the products from the
best possible location. Naturally cost plays a role but other factors are
important too. The relationship with suppliers, ease of doing business and
availability are significant in the decision making process. Also, to reduce the
impact on the environment and reduce costs, we find the closest warehouse
possible to shop the product from.
We offer a flat shipping fee of $4.95 for as many products as you like, as long
as they each weigh less than 25 lbs. We try to ship it from the closest location
so most orders arrive well within the 5-10 business days. However, if we have
to, we’ll ship it from the other side of the country for the same $4.95.
Of course we offer overnight delivery too, if you need it the next business day.
We never make mistakes..
If only that was true… Our company is run by real people and we make mistakes.
Even our automated processed sometimes mess up. We know this very well and we
dedicate a decent amount of time to solving and preventing these issues.
Unfortunately there are a few areas we know we have problems:
- Our product availability is not always accurate
Because we source products from many different suppliers, some of them do
not have real-time availability information. So, it’s possible the number of
products in stock is not the actual number in stock. When you absolutely
need to know you can always call us. A lot of times someone here can tell
you the actual availability or they will get back to you. Either way, if you
have placed an order and a product is not available, we will let you know as
soon as possible.
- Human error
A simple type-o in the product description or price can make a world of
difference. With almost a million products in our catalog it’s impossible to
manually check every product for accuracy. So, you can do us and yourself a
huge favor by calling or emailing us if you have a feeling that “the deal is
too good to be true”.
- Much more
We know our business is not perfect but we know most of our “pain points”.
Some of which we’re working on, others will just have to wait because we
simply don’t have the resources larger companies can throw at issues. We
have a big “To-Do” list with requests from everyone involved in our company,
including customers. Besides getting products to our customers this is what
keeps us coming back to our office every day of the week and sometimes
Don’t take our word for it
We love feedback because it helps us improve and, if it’s positive,
makes us even more enthusiastic about our job. So, to see for yourself how we’re
doing, just visit ResellerRatings.com
Once you have placed your first order we will ask you to give us feedback there
How to contact us
Monday through Friday from 8 AM until 5 PM Pacific Time.
Toll free 1 800 270 0700
If you want to reach us via email just use our customer service contact form by clicking